Sogei: From the IT Era to the Era of Italian AI
From the age of information technology to the age of data and Artificial Intelligence:
Askme Desk at the heart of Public Administration operations.
With over fifty years of history serving the State, Sogei continues to evolve its role in the digital transformation of the Italian Public Administration. As highlighted during the company’s 50th anniversary, the future of the PA lies in the transition from the IT era to the era of data and AI, where information becomes a strategic asset for the nation.
In this context, operational efficiency and the ability to govern complex processes are essential to unlocking the value of the PA’s information heritage. This is where Askme Desk comes in—the platform used by Sogei to evolve the operational management of processes such as IT trouble ticketing, logistics, and facility management.
>200
Internal operators involved
10 Anni
Years Of continuous service
>1.500
Institutional requesters managed
These results confirm that Askme technology meets the stringent technical and functional requirements of large-scale institutional environments, providing proven enterprise-grade reliability.
Italian Technological Excellence Serving the Nation
Sogei represents one of the primary digital infrastructures of the Italian Public Administration. The adoption of Askme Desk transforms organizational complexity into operational efficiency, bringing automation and process governance to the most critical points of daily activity. Orchestrating requests, services, and workflows centrally is not just a technological achievement, but a strategic lever to improve the quality of ICT services supporting the entire Italian public system.
Furthermore, as the platform is designed, developed, and supported entirely in Italy, it offers specific advantages for organizations operating within the national regulatory framework:
- Technical Support in Italian: Dedicated assistance ensuring absolute precision in communication and immediate resolution of technical needs.
- Italy-based Servers: Data resides on national infrastructure, enhancing security levels and simplifying compliance with privacy and internal regulations.
- National Regulatory Standards: Designed to align perfectly with the compliance and traceability standards required by Italian institutions and public bodies.
- Two Decades of Local Expertise: A deep understanding of Italy's digital challenges, stemming from twenty years of collaboration with the country's [LT2.1]leading enterprises.
“Artificial Intelligence today represents what information technology represented 30 years ago: it is a method of processing and analysis that must now be part of the present and the future.”
Cristiano Cannarsa – CEO of Sogei
Askme Desk: The Heart of Institutional Service Management
Behind Sogei’s strategic mission lies an operational engine capable of orchestrating high volumes of requests with absolute precision. Askme Desk is the chosen ticketing and workflow management solution to centralize every process, ensuring that every activity is seamless, monitored, and fully traceable.
- Advanced ITSM: Desk optimizes IT trouble ticketing processes, simplifying daily operations and reducing resolution times through intelligent priority management.
- Facility Management and Logistics: The platform extends control to real estate and logistics management, providing a reliable end-to-end view from reporting to final resolution.
- Traceability and Compliance: Every step is recorded in a comprehensive audit trail, ensuring full adherence to the rigorous regulatory standards required by Public Administration.
- Workflow Synchronization: Over 200 operators collaborate within a single digital ecosystem, eliminating information silos and ensuring constant monitoring of Service Level Agreements (SLAs).
“We are strengthening our commitment to building a Public Administration that is increasingly digital, secure, and closer to its citizens.”
Cristiano Cannarsa – CEO of Sogei
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