Tag: business processes
Agentic AI: what it really means and why most projects fail
Gartner predicts that over 40% of agentic AI projects will be canceled by 2027. 19% of organizations have already made significant investments, 42% conservative investments. The term is widely misused, projects are launched without clarity, and real costs surface too late.
Back office: the invisible work that AI is making autonomous
Inquiries about multi-agent systems grew by 1,445% in less than two years. The back office is the business area where this technology finds the most immediate application. But automation does not mean eliminating human oversight.
Business Process Bottlenecks Are Invisible Without Data
Global spending on process mining software grew by over 30% in 2024. Gartner identifies five adoption drivers and evaluates 16 vendors in the 2025 Magic Quadrant. The real problem is not automating processes: it is understanding where they actually break down first.
Business Documents Are Not a Storage Problem
The Intelligent Document Processing market is worth $2.09 billion by 2026. Gartner counts over 100 vendors. The problem for companies is not finding a tool to archive documents: it is extracting useful data and feeding automated workflows reliably.
Client Onboarding: The Work That AI Agents Are Taking Over
By 2029, agentic AI will resolve 80% of common customer service issues without human intervention. What changes in how companies onboard new clients, and why over 40% of projects will fail before reaching production.
Who Wins in the Enterprise Business Process Analysis Tools Market
BOC Group leads the Customers' Choice quadrant for enterprise business process analysis tools. A reading of peer review data to guide purchasing decisions in a market with few players but widely varying ratings.
AI agents work even when you don’t ask them to
AI agents are autonomous systems capable of planning, deciding, and acting without continuous human intervention. How they work, what sets them apart from simple assistants, and why they are changing the way companies organize processes.
