{"id":31997,"date":"2026-02-05T12:00:17","date_gmt":"2026-02-05T11:00:17","guid":{"rendered":"https:\/\/askme.it\/casi-successo\/universita-degli-studi-di-firenze\/"},"modified":"2026-03-31T15:52:51","modified_gmt":"2026-03-31T13:52:51","slug":"unifi","status":"publish","type":"casi-successo","link":"https:\/\/askme.it\/en\/customer-stories\/unifi\/","title":{"rendered":"Universit\u00e0 degli Studi di Firenze"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31997\" class=\"elementor elementor-31997 elementor-27412\" data-elementor-post-type=\"casi-successo\">\n\t\t\t\t<div class=\"e-con-gap-no elementor-element elementor-element-99df7d0 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"99df7d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1643e63 sc_bg_mask_bg_color e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"1643e63\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12b1b0e sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"12b1b0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Customer Stories<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d592e83 elementor-widget-mobile__width-inherit sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"d592e83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The University of Florence Digitizes Back-Office with Askme<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-409a72f elementor-widget__width-initial elementor-widget-mobile__width-inherit sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"409a72f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">How one of Italy\u2019s oldest universities modernized its administrative management, ensuring full traceability and remote work capabilities across all departments.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0638733 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"0638733\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-290a012 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"290a012\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a467020 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"a467020\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The University of Florence (UniFI), founded in 1321, is one of Italy\u2019s most prestigious higher education institutions, with over 50,000 students and a complex administrative structure spread across 12 departments. The challenge: modernizing back-office processes while maintaining service quality and enabling remote work.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-146736c e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"146736c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-dcd218c e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"dcd218c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8be4fe sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"d8be4fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">+40%<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a62a374 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"a62a374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Efficiency in case management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8a48fb e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"a8a48fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366da7d sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"366da7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">12<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6ddef1 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"f6ddef1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Departments successfully onboarded<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2c5937 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"f2c5937\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35eb277 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"35eb277\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">100%<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d211a6 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"0d211a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Traceability of all requests<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4c4400 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"b4c4400\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With the adoption of Sign and Desk solutions, the University has radically transformed how it manages cases, requests, and document workflows, creating an integrated digital ecosystem that supports both administrative staff and faculty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e04bc10 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"e04bc10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31c4225 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"31c4225\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"font-size: 18pt;\">\u201c<em>The opportunities offered by the PNRR (National Recovery and Resilience Plan) represent the challenge our country must seize over the next three years to achieve the epochal transitions ahead of us\u2014from digitalization to energy and sustainability.<\/em>\u201d<\/span> <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c28700d sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"c28700d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alessandra Petrucci &#8211; Rector of the University of Florence<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66e9087 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"66e9087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Challenge: Modernizing Without Losing Control<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc7d9c4 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"dc7d9c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Before implementing Askme solutions, the University of Florence managed most administrative processes through fragmented channels: emails, paper forms, and phone calls. This approach made it difficult to track case status, meet SLAs, and ensure operational continuity during remote work.<\/p><p>The objective was clear:<strong> centralize back-office organization<\/strong> into a single platform capable of managing processes remotely with full traceability, without sacrificing the quality of service provided to students and staff.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9b635e sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"c9b635e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Solution: An Integrated Digital Ecosystem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47cee9c sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"47cee9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The University adopted two key .components of the Askme ecosystem:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5254659 e-grid e-con-full sc_layouts_column_icons_position_left e-con e-child\" data-id=\"5254659\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cacb44a e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"cacb44a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-20dedf9 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"20dedf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ce8685 elementor-view-default sc_fly_static elementor-widget elementor-widget-icon\" data-id=\"6ce8685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-524aea0 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"524aea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AskMe Desk<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a22e8 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"20a22e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A ticketing and workflow management platform to centralize all internal and external requests, featuring automated assignment and SLA monitoring.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4856830 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"4856830\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-62129c6 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"62129c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6775bb5 elementor-view-default sc_fly_static elementor-widget elementor-widget-icon\" data-id=\"6775bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1aceb sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"5c1aceb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AskMe Sign<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b67e72 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"6b67e72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A digital signature system for document management, from official exam records to the signing of agreements and resolutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8076277 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"8076277\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-30e159c e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"30e159c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e0828 elementor-view-default sc_fly_static elementor-widget elementor-widget-icon\" data-id=\"f5e0828\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ff1c6a sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"8ff1c6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Agile Work<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e55e8f sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"1e55e8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Management A full digital process for drafting and managing individual smart-working agreements for staff.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-213b16d e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"213b16d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5b39a9d e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"5b39a9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f01401b elementor-view-default sc_fly_static elementor-widget elementor-widget-icon\" data-id=\"f01401b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4276d6d sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"4276d6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Centralized Dashboard <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-304c718 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"304c718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>A complete overview of all workflows, providing real-time KPIs and reporting for management.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c25348 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"8c25348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Il percorso di trasformazione digitale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b1d876 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"8b1d876\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-83dead2 e-con-full timeline-item e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"83dead2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee26c65 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"ee26c65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2020<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1953368 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"1953368\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Digital Signature Launch<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d01d0e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"9d01d0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Introduction of Sign for official exam records\u2014the first step toward the digitalization of documentary processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21e7bf9 e-con-full timeline-item e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"21e7bf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3af2979 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"3af2979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2020<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46b360c sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"46b360c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Digital Acceleration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84fff91 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"84fff91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The pandemic accelerates the adoption of remote work tools. AskMe Desk becomes central to managing distance-based requests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b2bbf7d e-con-full timeline-item e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"b2bbf7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e973a1a sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"e973a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2022<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-965f69b sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"965f69b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Structured Smart Working<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b17b4df sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"b17b4df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Implementation of a fully digital process for agile work agreements, featuring integrated digital signatures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8e9bb5e e-con-full timeline-item e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"8e9bb5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-291cc44 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"291cc44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">2024<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a287f81 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"a287f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Trust Signer Pro<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81054d6 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"81054d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integration with TIM\u2019s Trust Signer Pro for signature authorization, further enhancing the user experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f34ca3 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"3f34ca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Results: Efficiency and Control<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7382359 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"7382359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The implementation of Askme solutions has delivered tangible benefits across the entire organization:<\/p><p>\u00a0<\/p><p><strong>Complete Centralization:<\/strong> All administrative requests converge into a single system, eliminating information silos caused by emails, phone calls, and paper forms.<\/p><p><br \/><strong>100% Traceability:<\/strong> Every case is tracked from opening to resolution, with a complete interaction history and real-time SLA monitoring.<\/p><p><br \/><strong>Enabled Remote Work:<\/strong> Staff can manage cases from any location with the same efficiency and control as being in the office.<\/p><p><br \/><strong>Reduced Turnaround Times:<\/strong> Automated assignments and digital signatures have significantly decreased case processing times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89e5f27 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"89e5f27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da71c00 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"da71c00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><span style=\"font-size: 18pt;\">\u201cThe university has several missions: teaching, research, and technology transfer. Information technology has an impact on all three of these areas.\u201d <\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0750c66 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"0750c66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Prof. Enrico Vicario &#8211; Director of the Department of Information Engineering, UniFI<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98e3837 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"98e3837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A Partnership for the Future<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a286973 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"a286973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The collaboration between the University of Florence and Lascaux goes beyond a simple technology supply. The Joint Laboratory for research and development on new technologies represents a virtuous example of how universities and businesses can collaborate to drive innovation.<\/p><p>\u00a0<\/p><p>With over \u20ac137 million secured from the NRRP (National Recovery and Resilience Plan) for digitalization and research projects, the University of Florence continues its transformation journey, with Askme as its technological partner for administrative process efficiency.<\/p><p>\u00a0<\/p><p>The University of Florence&#8217;s experience demonstrates that even the most complex organizations, deeply rooted in tradition, can embrace digital innovation\u2014improving efficiency without sacrificing service quality. The key lies in choosing flexible, integrable tools designed to scale alongside the organization.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-9de3a7f e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"9de3a7f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-2ca9885 sc_inner_width_none e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"2ca9885\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a68ea86 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"a68ea86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f089cd1 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"f089cd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb0d010 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"cb0d010\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to digitize your back-office?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22d4a19 sc_fly_static elementor-widget elementor-widget-heading\" data-id=\"22d4a19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Discover how Askme can transform your organization's processes.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2ad26f e-con-full e-flex sc_layouts_column_icons_position_left e-con e-child\" data-id=\"a2ad26f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27ad4da elementor-mobile-align-justify elementor-align-justify elementor-widget__width-initial sc_fly_static elementor-widget elementor-widget-button\" data-id=\"27ad4da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/demo\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request a Free Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"e-con-gap-no elementor-element elementor-element-7752c568 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"7752c568\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-28b82741 e-flex e-con-boxed sc_layouts_column_icons_position_left e-con e-child\" data-id=\"28b82741\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5dd86128 sc_fly_static elementor-widget elementor-widget-lsx-acf-component\" data-id=\"5dd86128\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lsx-acf-component.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section id=\"navxtbreadcrumbs-69f2b162c7754\" class=\"relative w-full navxt-breadcrumbs\" style=\"\">\n    <div class=\"light\" typeof=\"BreadcrumbList\" vocab=\"https:\/\/schema.org\/\">\n        <span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Vai a AskMe.it.\" href=\"https:\/\/askme.it\/en\/\" class=\"underline_hover home\" aria-current=\"page\"><span property=\"name\">Home<\/span><\/a><meta property=\"position\" content=\"1\"><\/span>    <\/div>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Stories The University of Florence Digitizes Back-Office with Askme How one of Italy\u2019s oldest universities modernized its administrative management, ensuring full traceability and remote work capabilities across all departments.&hellip;<\/p>\n","protected":false},"featured_media":26827,"menu_order":0,"template":"elementor_header_footer","scenari_category":[],"class_list":["post-31997","casi-successo","type-casi-successo","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/casi-successo\/31997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/casi-successo"}],"about":[{"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/types\/casi-successo"}],"version-history":[{"count":15,"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/casi-successo\/31997\/revisions"}],"predecessor-version":[{"id":34736,"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/casi-successo\/31997\/revisions\/34736"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/media\/26827"}],"wp:attachment":[{"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/media?parent=31997"}],"wp:term":[{"taxonomy":"scenari_category","embeddable":true,"href":"https:\/\/askme.it\/en\/wp-json\/wp\/v2\/scenari_category?post=31997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}