Looking to turn your workflows into a real competitive advantage?

Discover the modular technology that connects, empowers and digitalises your processes, with the power of AI

A scalable, secure and intelligent platform, designed to integrate with your tools, automate tasks and simplify the management of complex services

Accelerate digital transformation

Ask for your demo now

AskMeAskMePlatform is the technological core of the AskMe.It.

An advanced digital platform, developed in Italy, designed to help companies and public sector organisations work better, faster and with robust security.

What is AskMePlatform?

AskMePlatform is a modular, scalable architecture enhanced by artificial intelligence that transforms operational complexity into digital simplicity, improving productivity and reducing costs

Automate your processes

Easily integrate your systems

Optimise your communications

Automate your processes

Easily integrate your systems

Optimise your communications

Why choose AskMePlatform?

Cross-functionality
The Platform is the central engine of all AskMe.it products: a unified technology infrastructure that enables communication and integration across modules, products and services.

Native modularity
AskMePlatform is built on independent, composable modules. You can activate only what you need, scale whenever you need, and add new features without having to redesign the entire system

Scalability and flexibility
The Platform scales with your organisation.
Built to support complex public or private structures, it adapts seamlessly to evolving operational needs

Simple and powerful integration
AskMePlatform integrates seamlessly with your existing systems.
Thanks to its Enterprise Service Bus (ESB) and open, well-documented REST APIs, it easily connects to CRMs, ERPs, document repositories, and external platforms.

Advanced technology architecture
Built on microservices and hybrid cloud architecture, it ensures rapid updates, maximum reliability, and high performance—even in mission-critical environments.

Certified security
The Platform is built to the strictest cybersecurity standards (ISO 27001) and is ready to handle sensitive data in highly regulated industries.

AI-driven management
With built-in AI and Business Intelligence modules, the Platform supports decision-making, executes processes in real time and delivers predictive insights.

Full support for Hybrid Cloud environments
The Platform is natively designed for hybrid cloud environments, giving you the freedom to manage data flexibly and securely across on-premises and cloud infrastructures.

Rapid low-code development
With low-code tools, you can customise the platform and deploy new features quickly—without complex coding or long customisation projects.

Accessible user experience
All modules and products built on the Platform share logic, data and interface standards. This ensures a seamless, intuitive user experience, fully aligned with WCAG accessibility guidelines as required by Italian and EU law.

Platform modules

AskMePlatform is an ecosystem of components you can activate and combine to fit your specific needs:

AskMe AI

Generative AI, integrated and customized to support processes, customer assistance, and advanced automation.

License Portal

Centralised, simple and secure management of corporate software licences.

Business Intelligence

Analytics and reporting tools to track performance, SLAs and operational trends in real time.

ESB Inbound/Outbound Service

Smart connector for seamless integration across systems, applications and external platforms.

Request/Incident Management

Structured, automated handling of first-level requests, powered by configurable smart workflows.

Ticket Management

Advanced helpdesk ticket management with custom workflows, automated assignments and full tracking.

KPI / SLA Management

Continuous monitoring of service levels and operational performance measurement, complete with dedicated alerts and reporting.

Control Scheduling

Automated planning of recurring tasks and tickets, with advanced deadline management.

Knowledge Base

A smart search engine for accessing, storing, and sharing validated solutions and operational history.

Approval Workflow

Digital management of document approval processes, with full traceability and customizable rules.

CTI (Computer Telephony Integration)

Native integration with contact centres and phone channels for multichannel communication management.

Componente Chat

Fully customizable chat widget for real-time interactions, seamlessly integrated with operator consoles and virtual agents.

Electronic and Digital Signature

Advanced electronic and remote digital signature for documents, ensuring full security and regulatory compliance.

Support Portal

A dedicated digital portal for end users to open and monitor requests, with a user-friendly, fully integrated, and customizable experience.

Products built on the strength and innovation of AskMePlatform

Multichannel service management based
on highly customisable workflows

Discover AskMeDesk

Automated, intelligent real-time
interactions with customers and users

Discover AskMeChat

Configurable signing processes integrated into document management

Discover AskMeSign