Insights from Vector Space
Insights, scenarios and models to help you understand how artificial intelligence
is transforming the way organisations work.
Handing the customer to a human: the most critical moment in AI customer service
None of the Fortune 500 companies will have completely eliminated human customer service by 2028. 50% of organizations that had planned significant staff cuts will abandon those plans by 2027. The escalation point between AI and human is the most critical moment in modern customer service.
Data, agents, and risks: security in BPA systems with generative AI
By 2027, over 40% of AI-related data breaches will be caused by improper use of GenAI across geographic boundaries. 57% of employees use personal GenAI accounts for work. Global cybersecurity spending will reach $240 billion in 2026. The problem is already inside organizations.
Low-code and AI: who’s actually building tomorrow’s workflows
By 2026 developers outside formal IT will represent at least 80% of low-code tool users. By 2028, 90% of software engineers will use AI assistants to write code. Between these two trends lies the space where tomorrow's workflows are being built.
AI won’t eliminate legacy IT. But it can help you move past it
Vendor claims that GenAI will eliminate technical debt and automatically modernize legacy systems have inflated expectations. Gartner clarifies what AI can actually do for modernization, and what it can't.
How to measure an AI agent that actually works
45% of high AI maturity organizations keep their projects in production for at least three years. Only 20% of low maturity organizations do. The difference isn't the technology: it's the measurement. Here's what to measure and how to make the numbers actually useful.
When the AI agent must stop
The autonomy of AI agents is an advantage up to the point where it stops being one. Defining when an agent must stop and ask for human confirmation is not a technical limitation: it is a design choice that determines whether a system is reliable or dangerous.
Active ingredients in dermo-cosmetics: the retinol-niacinamide-PDRN-exosome cycle
Mintel codified the 'big five hero ingredients': retinol, niacinamide, peptides, vitamin C, ceramides. In 2024-2025 PDRN polynucleotides and exosomes arrived. But human exosomes are banned in EU cosmetics, and South Korea even banned the term in advertising from January 2025. The scientific marketing of dermo-cosmetics is a regulatory minefield.
Multi-agent systems: the architecture transforming complex processes
Inquiries about multi-agent systems at Gartner grew by 1,445% between Q1 2024 and Q2 2025. Gartner includes them among the top technology trends for 2026. What they are, how they work, and why governance is the real problem to solve before deploying them.
Remote vs in-person detailing: the pharma model that won in 2026
ZoomRx measured that face-to-face has returned to 90% of post-pandemic interactions, with the average visit duration rising from three to sixteen minutes. In Italy the average rep makes 28 F2F visits per week against 7 in the United Kingdom. The winning pharma omnichannel in 2026 uses F2F as a multiplier for other channels, not as a default to replace.
Agentic AI: what it really means and why most projects fail
Gartner predicts that over 40% of agentic AI projects will be canceled by 2027. 19% of organizations have already made significant investments, 42% conservative investments. The term is widely misused, projects are launched without clarity, and real costs surface too late.
Back office: the invisible work that AI is making autonomous
Inquiries about multi-agent systems grew by 1,445% in less than two years. The back office is the business area where this technology finds the most immediate application. But automation does not mean eliminating human oversight.
KOL management 2026: three generations in ten years
Veeva Link aggregates three million KOL profiles from 250 thousand public sources, IQVIA OneKey tracks 25 million of them as HCPs, H1 has brought them to twelve million after the 2025 acquisitions. KOL management has shifted from three-tier segmentation toward network analysis, but in Italy the Farmindustria Code of Conduct and Sanita Trasparente constrain every interaction: the design constraint is ethical, not technical.
Business Process Bottlenecks Are Invisible Without Data
Global spending on process mining software grew by over 30% in 2024. Gartner identifies five adoption drivers and evaluates 16 vendors in the 2025 Magic Quadrant. The real problem is not automating processes: it is understanding where they actually break down first.
