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Insights from Vector Space

Insights, scenarios and models to help you understand how artificial intelligence
is transforming the way organisations work.

AI agents work even when you don’t ask them to

AI agents are autonomous systems capable of planning, deciding, and acting without continuous human intervention. How they work, what sets them apart from simple assistants, and why they are changing the way companies organize processes.

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Technical skills have an expiration date

By 2030, the useful life of a technical skill will drop to two years. What changes in the way companies hire, train, and organize work in the age of AI.

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Available Conversation Modes
The way conversations are handled depends on the level of human involvement and AI integration. Below are the available options, ranging from purely manual control to fully automated solutions, including various hybrid and AI-assisted approaches.
Full Human Managed
Conversations are managed entirely by a human operator, from creation to resolution.
AI-Enhanced Managed
Conversations are guided by pre-coded, navigable procedures powered by intent detection.
Full AI Managed
Conversations are handled end-to-end by the virtual agent.
AI Hybrid Mode
Conversations are managed using a hybrid approach, combining automated response generation with intent-based navigation for configured flow segments.
AI / Human Managed
Conversations are managed in a hybrid mode, with the capability to perform a seamless handoff to a human agent triggered by specific intent detection.