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Insights from Vector Space

Insights, scenarios and models to help you understand how artificial intelligence
is transforming the way organisations work.

HCP 360: the single view of the physician is still a promise in 2026

IQVIA OneKey tracks 25 million HCPs in 118 countries, Veeva OpenData covers 100+ countries, Salesforce Data Cloud opened connectors to Vault in 2025. Three platforms converge on the "single view" of the physician, but 30% of HCP records degrade every year and Sanita Trasparente is changing the rules of the Italian game from 2025.

GenAI in transportation: what worked, what disappointed

71% of transportation companies have already adopted or will adopt GenAI by 2026. But not all use cases have delivered on their promises. An updated map on where to invest and where to wait.

EU AI Act: the checklist for those who need to be ready

The EU AI Act is in force. Fines can reach up to 7% of global annual turnover. A practical guide for legal, compliance, risk and audit leaders on what to do and in what order.

Pet care vs livestock: two markets, two CRMs

Top 20 animal health: USD 38.6 billion in 2024. Zoetis global leader with over 11% market share, 65% companion / 35% livestock. Italy: 65 million pets, pet food EUR 3.1 billion (+13.4%), AISA Federchimica covering 95% of the Italian veterinary market. Reg. EU 2019/6: target -50% antimicrobials in farming by 2030. Two markets, two CRMs.

AI is changing how IT works: five moves that make the difference

Scaling AI in the enterprise does not just require new tools: it requires structural changes to the IT operating model. Five concrete practices adopted by CIOs who are already delivering results.

Mistral AI: the European model playing a different game

Mistral AI does not compete with OpenAI and Google on the same terms. It focuses on open source, computational efficiency, European digital sovereignty, and multilingualism. Here is where it works and where it shows its limits.

Grok: fast, ambitious, and still too risky for the enterprise

xAI releases models at a rapid pace, invests billions in infrastructure, and already has contracts with the US government. But Grok remains shut out of large enterprises due to governance issues the company has yet to resolve.

AI coaching for pharma sales reps: what is really allowed in Italy

Quantified declares a 20% performance improvement, Retorio 16%, Veeva moved its AI Agents to production in December 2025. The Italian limit is not the technology, it is Article 4 of the Workers' Statute. What can be deployed without a union agreement and what cannot.

AI Act, US state laws, and compliance: the 2026 map

Without a US federal AI law, states are legislating on their own. Colorado, Illinois, New York, and Utah already have rules in effect. The EU AI Act sets the highest standard. How to navigate 2026.

Real World Evidence + AI in 2026: from regulatory pilot to enterprise practice

DARWIN EU has brought 180 million patients under a single European federated infrastructure with 30 partners in 16 countries. Flatiron has been a Roche subsidiary since 2018. AIFA reactivated the RSO registry in 2023 and in May 2026 opened a joint table with AIOM. Real World Evidence has become structural for HTA, label expansion, and post-marketing.

AI in the public sector: the projects that actually worked in 2025

From Brazil to the UAE, through Taiwan and the UK: real-world government AI cases recognized in 2025 show what separates projects that deliver results from those that remain on paper.

Public sector contact centers and AI: what works, what doesn’t

Governments have been experimenting with generative AI in contact centers for two years. Results show where it's worth investing and where risks outweigh expected benefits.

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Available Conversation Modes
The way conversations are handled depends on the level of human involvement and AI integration. Below are the available options, ranging from purely manual control to fully automated solutions, including various hybrid and AI-assisted approaches.
Full Human Managed
Conversations are managed entirely by a human operator, from creation to resolution.
AI-Enhanced Managed
Conversations are guided by pre-coded, navigable procedures powered by intent detection.
Full AI Managed
Conversations are handled end-to-end by the virtual agent.
AI Hybrid Mode
Conversations are managed using a hybrid approach, combining automated response generation with intent-based navigation for configured flow segments.
AI / Human Managed
Conversations are managed in a hybrid mode, with the capability to perform a seamless handoff to a human agent triggered by specific intent detection.