The toughest challenges.
The boldest goals.
Behind every success story is a company that chose to redefine the way it works. Automating the ordinary to focus on the extraordinary. Here is how our partners overcame their challenges, with Askme by their side.
EBTT: A Connected and Distributed Back-Office
EBTT has transformed the management of 18 Service Centers into an integrated digital ecosystem. By overcoming email fragmentation, introducing centralized document management, and automating the lifecycle of training courses, EBTT now supports over 15,000 companies in a single, traceable, and secure hub.
Networked Service Centers
Traceability of document flows
- Automated Lifecycle for training courses
- Centralized Document Management and automated protocol
- Inbound PEC Processing directly within operational workflows
- Integrated Digital Signature in approval workflows
- Zero "Information Silence" between local branches and headquarters
360 Welfare: Automation and Control for the Welfare Ecosystem
From fragmented management to a fluid ecosystem connecting companies, employees, and merchants. Centralizing relationships transforms operational pressure into a strategic advantage, ensuring timely responses to a constantly growing national network.
Annual tickets managed with scalable efficiency
Manual effort thanks to workflow automation
- Dynamic SLA differentiation by user type
- Automatic request sorting via intelligent agents
- Real-time monitoring of workflows and performance
- Unification of information silos into a single digital environment
Microgame: The Power of Centralized Information.
Centralization of information assets to support an ecosystem of over 130 licenses in a highly regulated sector.
annual chats managed with precision.
digital management of contracts and documentation.
- Natural language search for operational information
- Centralization of procedures, regulations, and technical materials
- Native integration with proprietary CMS and core systems
- Drastic reduction in response times for 50,000 players
1522: Protection and Support for Victims of Violence
An intelligent support system combining efficiency and sensitivity. The 1522 service addresses the challenge of managing massive request volumes while ensuring maximum delicacy and timeliness in support intervention.
of continuous service
annual contacts managed across calls and chats
- Virtual Assistant for intake and rapid request routing
- Decision Support for operators with real-time suggestions for anti-violence centers
- Automated and Structured Reporting for ISTAT
- Maximum Standards of confidentiality and protection for sensitive data
Technological Excellence Accelerating the Public Administration
The national technological hub has centralized the governance of critical processes such as IT trouble ticketing, logistics, and facility management, ensuring reliability and scalability for the country’s main institutions.
Internal operators collaborating in a single ecosystem
Institutional requesters managed with enterprise reliability
- Advanced IT Trouble Ticketing (ITSM) management
- Full control over logistics and real estate management
- Comprehensive Audit Trail for maximum PA regulatory compliance
- 100% Made in Italy infrastructure and support on national servers
Custom Workflows: The Customization That Unlocks Digital Value
Findomestic has transformed a fragmented, paper-based operating model into an integrated digital ecosystem, automating the management of requests, authorizations, and internal flows on a national scale.
Tickets managed efficiently
Acceleration in process management
- Unified management of requests, cases, and internal workflows
- Process automation and reduction of manual tasks
- Integration with existing corporate systems (CRM, ERP)
- Full traceability of every interaction and process
- End-to-end digital signature integrated into operational flows
HorseReport.ai: Equestrian Technical Analysis
Revolutionize show jumping horse evaluation with Agentic AI. The system orchestrates 12 specialized agents to extract data from fragmented sources (FISE, HorseTelex) and analyze bloodlines and athletic performance—transforming a full day of manual research into a comprehensive technical report in just minutes.
Technical report production time
For a complete analysis (Technical, Athletic, and Economic)
"Always On" Customer Experience with Agentic Automation
Customers managed with stable processing times and quality
Growth in Assets Under Management (AUM)
- Unified management of requests, files, and authorizations
- Skill-based routing and SLA management via a single control dashboard
- Self-service and conversational assistants for recurring inquiries
- Reduction in back-and-forth email communication
A New Standard for Global Digital Signatures
The global energy leader standardized and governed the entire signature lifecycle on an international scale, reducing lead times, costs, and complexity.
16 integrated subsystems.
End-to-end delivery
- End-to-end coordination of signature workflows
- Integration with multi-country legacy systems
- Provider-agnostic management and centralized policies
- Audit trail and compliance across multiple jurisdictions
Back-Office Organization and Remote Process Management
The University’s objective was to optimize back-office organization and manage processes remotely with full traceability.
Efficiency in case management
Departments Successfully digitized
- Centralization of back-office organization
- Full remote management of all operational processes
- Complete traceability for every case and request
- Automation of recurring administrative requests
AMICO CBAI: AI Speaking the Language of Land Reclamation
AI virtual assistant, enhancing dialogue with citizens and automating document management.
Workdays saved every year
Service availability for citizens
- AI Assistant for information on waterways, maintenance projects, and reclamation fees
- Interactive Real-Time Map showing maintenance interventions
- Geo-located Reporting of critical issues via chat, email, and WhatsApp
- Automated Drafting and Filing of administrative documentation
“Growth has become sustainable: more requests handled, fewer operational frictions, and total control over quality and timelines.”
Lorenzo Cioni
Chief Solution Officer @ Askme
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