Microgame: Centralizing Knowledge to Support an Ecosystem of Over 130 Licensees
Managing operational and regulatory information in a highly regulated sector requires reliable and immediate tools. With Askme, Microgame has centralized its information assets, significantly improving access to corporate knowledge.
Microgame is one of the leading technology providers in the regulated public gaming sector in Italy. The company supports an extensive network of operators and licensees, providing platforms and services that allow for the secure and efficient management of highly regulated activities.
In a landscape characterized by complex regulations and continuous updates, rapid and reliable access to operational and regulatory data is crucial to ensuring operational continuity and operator support. Thanks to its technological infrastructure, Microgame currently manages approximately 130 licenses, a vast ecosystem that demands speed, precision, and uniformity in information management.
>45K
annual chats managed
100%
digital contract management
>15K
unified annual tickets
These results demonstrate how the Askme architecture allows regulatory obligations to be transformed into a competitive advantage, ensuring total operational fluidity.
The Challenge
For organizations operating in strictly regulated sectors, the immediate availability of reliable information is a strategic factor. Operational procedures, regulatory documentation, and technical materials must be quickly accessible to those working daily with operators and licensees.
With the progressive increase in content and the need to keep information constantly updated, it has become vital to have tools capable of simplifying the search for corporate knowledge. The goal was to make information assets more accessible, improving the speed at which operators can identify the data necessary for their daily tasks.
The Solution: Askme as an Intelligent Knowledge Hub
To simplify information access and enhance its documentary assets, Microgame introduced Askme, the platform designed to centralize and make contents, procedures, and corporate documentation immediately available. Through Askme, the organization’s knowledge is organized within a single digital environment where users can quickly find what they need through simple and intuitive searches.
The platform enables:
- Centralizing regulatory, technical, and operational documentation
- Simplifying information retrieval through natural language processing
- Ensuring access to constantly updated content
- Supporting operators in managing their daily activities
In this way, Askme becomes a single point of access to corporate knowledge, streamlining the work of operators within a complex ecosystem.
The strength of the solution lies in its customization: Askme Desk adapted rapidly to Microgame’s specific organizational needs, integrating seamlessly with their proprietary CMS and core systems. This ecosystem ensures total control over every process phase, maintaining full compliance with the regulations of the Customs and Monopolies Agency (ADM).
The Results
The introduction of Askme has enabled Microgame to streamline information management and support for its network operators. Key benefits include:
- Operational Cost Reduction: Automating repetitive tasks and optimizing Customer Care has significantly decreased expenses related to manual management.
- Faster Response Times: The integration of Askme Chat has accelerated interactions, ensuring immediate answers for the fifty thousand players served.
- Uniformity and Precision: Centralizing information assets ensures that every operator provides consistent answers based on up-to-date data.
- Full Digital Management: The transition to entirely electronic flows has made contract documentation management fast, secure, and error-free.
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