EBTT: Driving Efficiency in Case Management with Askme
How the Ente Bilaterale del Turismo Toscano structured its case and document management with Askme, ensuring full traceability and control over all regional activities.
About EBTT The EBTT (Tuscan Tourism Bilateral Body) is a non-profit association comprising employer organizations and trade unions within the Tuscan tourism sector, as established by the National Collective Labor Agreement. Operating since 1996, the Body serves as a benchmark for over 15,000 companies and 43,000 workers, managing a network of 18 Service Centers across the region. Accredited by the Tuscany Region as a training and employment services agency, EBTT provides its members with professional training, income support, and health and safety consulting.
100%
Traceability of requests
18
Service Centers involved
+45%
Efficiency in case management
The Challenge
Prior to adopting Askme, EBTT’s operational processes were largely manual, relying on extensive email exchanges between various departments. Document management and registration (protocol) activities were scattered across different tools and local archives, making it difficult to maintain a unified view of ongoing cases.
The main criticalities included:
Service Centers, the Regional Secretariat, and governing bodies managed activities via email. Incoming Certified Email (PEC) was often processed manually, hindering information retrieval.
Information was siloed within local archives, complicating long-term case consultation.
Organizing courses required multiple manual steps for document generation and signature collection, increasing operational lead times.
The Solution
By implementing Askme Desk and Askme Sign, four digital macro-processes were configured to meet the Body’s operational needs, focusing on document management and automated registration.
The Regional Secretariat manages inbound and outbound document flows via a dedicated Askme workflow. A custom plugin automatically assigns progressive protocol numbers, allowing operators to approve, dispatch, or archive documents based on confidentiality levels. The system also processes incoming PEC emails, automatically converting them into tracked cases within the platform.
Service Centers use a structured workflow for filing internal cases. All information converges on the platform, where cases can be shared with specific recipients or archived, ensuring immediate searchability and data persistence.
The lifecycle of training courses is managed through Askme Desk. During activation, the system automatically generates project documents in PDF format. During the reporting phase, documents are sent for digital signature via Askme Sign (requiring mandatory dual signatures) before automatically progressing to closure.
Minutes from the Assembly, Executive Committee, and Service Centers are digitally signed via Askme Sign and automatically transferred to Askme Desk for centralized archiving and consultation by the Regional Secretariat.
The Benefits of Digitalization
The transition to Askme has delivered tangible improvements to the Body’s daily operations:
Centralized Information
All cases and documents, including PEC emails, flow into a single platform, eliminating data dispersion across individual mailboxes.
Full Traceability
Every case is monitored from opening to closure, providing a complete historical log to reconstruct every step.
Process Automation
Automatic document generation, progressive numbering, and status updates reduce repetitive manual tasks and speed up operations.
Integrated Digital Signature
The signing process is a seamless part of the workflow; documents are signed within the platform without external tools or interruptions.
Why Askme for Bilateral Bodies
The EBTT experience demonstrates how Askme specifically addresses the needs of bilateral bodies: structured document management, PEC processing, automated protocol, and integrated digital signatures. The platform adapts to the organization’s structure, offering role-based visibility and ensuring the long-term persistence of all operational data.
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