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The toughest challenges.
The boldest goals.

Behind every success story is a company that chose to redefine the way it works. Automating the ordinary to focus on the extraordinary. Here is how our partners overcame their challenges, with Askme by their side.

Customer Experience
"Always On" Customer Experience with Agentic Automation
Growth in Assets Under Management (AUM)
75k → 1,4M

Customers managed with stable processing times and quality

€100M → €1,9B

Growth in Assets Under Management (AUM)

Digital Signature
A New Standard for Global Digital Signatures

The global energy leader standardized and governed the entire signature lifecycle on an international scale, reducing lead times, costs, and complexity.

32 Countries

16 integrated subsystems.

9 Months

End-to-end delivery

Back-Office Digitale
Back-Office Organization and Remote Process Management

The University’s objective was to optimize back-office organization and manage processes remotely with full traceability.

+40%

Efficiency in case management

12 Dipartimenti

Departments Successfully digitized

AI & Citizen Services
AMICO CBAI: AI Speaking the Language of Land Reclamation

AI virtual assistant, enhancing dialogue with citizens and automating document management.

180 Days

Workdays saved every year

24/7

Service availability for citizens

“Growth has become sustainable: more requests handled, fewer operational frictions, and total control over quality and timelines.”

Lorenzo Cioni

Chief Solution Officer @ Askme

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Available Conversation Modes
The way conversations are handled depends on the level of human involvement and AI integration. Below are the available options, ranging from purely manual control to fully automated solutions, including various hybrid and AI-assisted approaches.
Full Human Managed
Conversations are managed entirely by a human operator, from creation to resolution.
AI-Enhanced Managed
Conversations are guided by pre-coded, navigable procedures powered by intent detection.
Full AI Managed
Conversations are handled end-to-end by the virtual agent.
AI Hybrid Mode
Conversations are managed using a hybrid approach, combining automated response generation with intent-based navigation for configured flow segments.
AI / Human Managed
Conversations are managed in a hybrid mode, with the capability to perform a seamless handoff to a human agent triggered by specific intent detection.