Tag: customer service
Public sector contact centers and AI: what works, what doesn’t
Governments have been experimenting with generative AI in contact centers for two years. Results show where it's worth investing and where risks outweigh expected benefits.
They fired them for AI, then called them back
By 2029, 30% of companies that replaced employees with AI will rehire them, often at a higher cost. Gartner data on a strategic mistake that is spreading.
