Category: Processes and AI
Back office: the invisible work that AI is making autonomous
Inquiries about multi-agent systems grew by 1,445% in less than two years. The back office is the business area where this technology finds the most immediate application. But automation does not mean eliminating human oversight.
Client Onboarding: The Work That AI Agents Are Taking Over
By 2029, agentic AI will resolve 80% of common customer service issues without human intervention. What changes in how companies onboard new clients, and why over 40% of projects will fail before reaching production.
