Chat: Intelligent, resolution-focused support
24/7 self-service and verified knowledge, taking users from inquiry to resolution instantly.
How Chat works
Talk in the language of solutions
Convert visitors into customers and eliminate frustration. Askme Chat provides 24/7 automated support, verified knowledge-base responses, and a smart, seamless human-agent handoff.
Why Askme Chat?
Always-on Self-Service
Deliver instant support 24/7 across your website, mobile apps, and messaging channels
Knowledge-Driven Support
Provide accurate, reliable answers powered by your verified internal knowledge base
Seamless Human Handoff
Ensure a frictionless transition to live agents, complete with full interaction history and priority routing
Deflect Repetitive Inquiries
Automatically filter and resolve common queries, freeing your team for high-value tasks
Native Integration
Connect effortlessly with your existing CRM, ERP, or ITSM tools for a unified workflow
Measure & Optimize
Gain actionable insights into user intents, outcomes, and CSAT scores to continuously improve your service
Everything You Can Achieve with Chat
Conversational self-service
Handle advanced FAQs, execute simple transactions, and guide users through complex requests
Ticket Creation & Follow-up
Open Desk tickets instantly, with automated categorization and SLA alignment
Intelligent Routing & Prioritization
Optimize response times with skill-based routing, automated queues, and business hour management
Knowledge orchestration
Instantly search, cite, and update knowledge base articles to ensure consistent answers
Live chat & escalation
Seamless human handoff, providing agents with full conversation context and complete transcripts
Designed to Integrate
Looking for a specific technology? Contact our team, and we’ll help you find the perfect fit for your infrastructure.
Use Cases
Find your context. Let’s get started
Hiring Process Automation
Explore how Agentic AI accelerates talent selection, screening, and onboarding. Automate CV screening, coordinate interviews, and simplify the entire hiring journey through autonomous intelligence.
Case Management
Discover how Askme simplifies customer verification and onboarding. Automate document collection, identity verification, and account opening management, reducing time and friction.
Onboarding
Discover how Askme simplifies customer verification and onboarding. Automate document collection, identity verification, and account opening management, reducing time and friction.
Askme Chat FAQ
Askme Chat is Askme’s AI-native customer messaging module. It enables conversations that resolve: self-service around the clock, accurate answers grounded in a verified knowledge base and a seamless handoff to a human operator, fully integrated into business processes.
Chat answers based on a verified knowledge base and official internal sources, citing and updating the relevant articles instead of improvising. This reduces the risk of incorrect answers and ensures consistency with the organisation’s real information.
When human intervention is needed, Chat manages a frictionless handoff: it passes the conversation to the operator with full history, context and transcripts, and routes it by priority and skills. The user does not have to repeat anything, and the operator takes over with all the information at hand.
Chat is omnichannel and reaches users where they are: web, app and the main messaging channels. It is also available as a voice assistant for an even more natural interaction, active around the clock with no waiting queues.
Yes. Chat automatically opens requests in Askme Desk, with the right category and SLA, and follows their progress. This covers the whole journey from the first conversation to resolution, within a single connected ecosystem.
Chat routes conversations by skill, manages queues and service hours and assigns priorities based on context. It filters and resolves recurring requests on its own, reducing the repetitive contacts that weigh on the team.
Yes. Chat offers advanced dashboards and analytics on intents, outcomes, CSAT and other indicators, so you can see what works and where to act. The data lets you continuously optimise conversations and the knowledge base.
Chat connects to widely used channels and tools, including WhatsApp, Telegram, WordPress and LinkedIn, and integrates natively with Askme Desk. For specific scenarios, open APIs are available for custom integrations.
Chat provides strong security guarantees and complies with Italian and European regulations. It has obtained ACN certifications at levels QC1 and QC2 for data protection, in addition to GDPR compliance and the ISO standards of the Askme solution.
Yes. Chat works as a standalone conversational support solution and, whenever you want, connects to Desk to manage the full cycle from request to resolution. You can start from the conversational channel and expand later.
Chat is fully customisable: you can adapt the tone, look and entire user journey to your organisation’s language. It uses your existing knowledge base to go live quickly, while keeping the human touch where it matters.
Yes. In addition to customising the chatbot’s tone and look, Chat supports white-label mode: you can fully brand the interface with your identity, giving users a support experience consistent with your brand.
With Chat, organisations cut customer support costs by up to 70%, provide availability around the clock with no overtime and remove waiting queues, improving the user experience and freeing the team from repetitive requests.
